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Return Policy

We proudly stand behind the quality brand name products that we sell and want you to be happy with your purchase. However, if for any reason you are unhappy, please contact us and we'll get you taken care of right away.

Our Return Policy

WorkoutHealthy accepts returns on fitness equipment and other products in exchange for a refund or exchange under the following conditions:

  • Product is unused and in its original condition, along with the original packaging and tags.

  • Product is returned within 30 days from the date you received it.

  • The customer is liable for a 15% restocking fee on any return/exchange not related to a defective/damaged item.

  • The customer is liable for the original shipping fees on any exchange/return not related to a defective/damaged item. The customer is responsible for arranging shipping and the shipping fees on any return/exchange not related to a defective/damaged item.   

  • All sales are final on orders placed through International Checkout.  No returns on international orders.

  • We will provide special return instructions for equipment and other items shipped via White Glove delivery service.

  • We aim to process all returns within a few days of receipt. Refunds are issued after returned items have been received, inspected, and processed. Refunds are issued back to the original form of payment. Should you have any questions about the status of your return, your refund, or need instructions on how to return an item, please contact us.

Return/Exchange Instructions

Within 30 days of your original purchase date, returns are accepted through the following process:

  1. Please complete an online Return Merchandise Authorization (RMA) form.

  2. You will be sent a Return Authorization Number (RA#). Clearly mark the top outside of the package with your RA # and send it within 10 days. Also include the RA# on a piece of paper inside the box. Do not ship any return items until you receive the RA# and specified address. We have multiple fulfillment centers that need your specific RA# to process the item(s).

  3. Please pack the items securely to avoid damage in transit. Returned merchandise should be in resalable condition.

  4. Our standard return policy may not apply to all equipment and accessories; please check each item’s ‘Return Policy’ for return details. Pending approval, a restocking fee plus the cost of shipping may be deducted from the refund.