WorkoutHealthy accepts returns under the following conditions:
- Returns are NOT accepted on custom engraved items.
- Product is in its original condition.
- Product return is requested within 30 days from the date you received it.
- Inform WorkoutHealthy via email or our Return Merchandise Authorization (RMA) form we will issue a returns authorization number. No returns will be accepted without a return authorization number. No exceptions
- All returns must be shipped back by a carrier approved by WorkoutHealthy.
- Returns other than defects will be subjected to a 15% restocking fee.
- The customer is liable for all shipping fees on any return not related to a defective item.
- Cancellation requests must be received within 48 hours of order placement and prior to shipping.
Free Shipping is offered on all orders within the continental United States. Some exceptions apply.
After shipment notification, delivery is usually completed or scheduled (if freight) within 3-5 business days to the continental United States. Some exceptions apply.
How We Ship Your Order
Orders for smaller items will be shipped using UPS, FedEx, or USPS. Larger items whose weight is over 150 lbs. will be shipped freight via trucking companies. Orders arriving by freight truck are delivered CURBSIDE ONLY. You will need to be present in order to receive and sign for the delivery and to assist with unloading the equipment. If you have any special delivery requests or instructions such as a request for inside delivery, please contact us ahead of time so that we can make the proper arrangements and apply applicable fees.
REMINDER - Shipping is CURBSIDE DELIVERY ONLY (Inside delivery is available at an extra cost).
Tracking your Shipment
You will receive a shipping confirmation email from us once your order has been shipped.
Receiving Your Order
- Inspect the shipment to make sure that the number of pieces indicated on the receiving paperwork matches up with what you are actually receiving.
- Please inspect for any visual signs of damage and have this notated on your delivery receipt prior to signing.
- Please note any discrepancies or other issues on the delivery receipt.
If you refuse or cancel the delivery after your order has been processed and shipped, you will be liable for all shipping costs.
No Sales Tax
Sales tax will only be added to orders shipped within the state of Maryland.