What are the shipping rates?
WorkoutHealthy computes and displays shipping charges for items in your shopping cart when you enter in your ship-to postal code. To do this, select the Country from the dropdown, if it is requested, and enter in the shipping postal code in the text box to the right of "Postal Code". Click on the "Calculate" button to automatically display shipping charges for that postal code. Taxes on the product price are applicable to all orders shipping to the state of Maryland.
Important Shipping Details
- Items are usually processed within 2 - 3 business days after your order is placed and payment is received.
- Items are delivered via UPS, FED-EX, USPS, or Freight Carrier within 5-14 business days after order is placed.
- Sorry we do not ship to any P.O. Boxes due to UPS, FedEx, and Freight Carrier companies’ inability to deliver to those addresses. You may use our INTERNATIONAL CHECKOUT option for delivery to APO's, and FPO's.
- Orders where the entire weight exceeds 150 lbs will be shipped via Freight Carrier.
- For some items WorkoutHealthy drop ships your products directly from the manufacturer. Products ordered from different manufacturers, even when they are on the same order, will arrive as separate shipments. For example, an order for a Kettler bike and Hampton dumbbells will arrive in two different shipments around the specified time frames for each product. Tracking will be provided for each shipment.
The terms “Free Shipping” and “Shipping Included” are found on selected items and only include the lower 48 states. If the item ships Freight Carrier ‘Free’ shipments are limited to CURBSIDE ONLY deliveries (unless stated otherwise on product page) within the lower 48 states. Any special services, requests, or requirements are not applicable to this program. In some cases, Freight Carriers may not have normal access to certain areas (island or other remote inland locations) in these events you will be contacted from WorkoutHealthy for possible service charges prior to shipping. Items have a normal delivery time of 5 to 14 working days from date of the order receipt but this time may vary, especially around holidays or other peak shopping times.
Freight Carrier Deliveries
You are requested to supply WorkoutHealthy with a phone number. This is in the likelihood that your order will ship via Freight Carrier, usually for large exercise equipment items over 150 lbs. The freight companies will contact you by phone to schedule a delivery date. You must be present on the scheduled delivery date. In the event you are unable keep your appointment you will need to contact the carrier directly to request another date. Any re-deliveries, re-routing or storage charges are your responsibility and not that of WorkoutHealthy. Most freight orders are shipped CURBSIDE, in which the delivery truck stops at the curb, and delivers the merchandise to the end of the truck. It is then the recipient’s responsibility to remove the equipment from the truck and move it to its final destination.
Any additional services such as a lift gate, threshold delivery, and inside delivery only apply to certain merchandise and may incur additional fees. If the recipient needs any of these additional services please contact WorkoutHealthy via email or phone prior to placing an order or within 24 hours of placing an order. If any of these additional services are requested by the recipient to the delivery carrier when the delivery arrives to its destination, WorkoutHealthy will charge the credit card on file for that service accordingly. 24-Hour delivery notification by phone is typically given for all Freight Deliveries. Freight deliveries are made during regular business hours, Monday thru Friday, typically between the hours of 8am and 5pm.
Additional Freight Services
Lift Gate Service
The delivery truck will come equipped with a hydraulic lift gate that will lower your shipment to the ground. You must then move your equipment into your home or business.
Inside Threshold Delivery Service (Residential Only)
Service to residential driveway, garage, inside front porch or door using a lift-gate equipped truck, pallet jack or hand truck. Does NOT include inside delivery to the room of your choice.
Room of Choice Delivery Service (Residential Only) – 2 Person Team
Delivery service to room of choice, including the removal of pallet, equipment placement and debris removal. Does NOT include equipment setup.
Additional charges will be incurred for deliveries:
- Up or down more than two flights of stairs
- Requiring more than 30 minutes onsite delivery time
- Requiring additional product handlers for safety or to prevent potential product damage
When your delivery arrives, make certain to count the total number of pieces that you have received and inspect for any visible damages to the product itself (boxes may get ripped or damaged during shipping). Each carton/box has a tag affixed to it, stating the total number of pieces we shipped and that you are to receive. If the number of pieces received does not exactly match the number of pieces on the freight bill, note the number of pieces received next to your signature on the freight bill. Any visible damage should also be noted next to your signature on the freight bill. If, you fail to note any discrepancies or damage on the freight bill, neither WorkoutHealthy nor the carrier can be held liable. Please contact WorkoutHealthy immediately of damaged or missing items.
WorkoutHealthy will not accept returns or cancellations due to delays in delivery by freight carrier delivery companies. Although we use the largest and most well-known carriers, we are not responsible for delays in transit, freight company employee conduct, missed delivery appointments or damages to the customer's premises. Cancellations after shipment are not accepted.
Do you ship internationally?
- Yes. WorkoutHealthy has partnered with International Checkout, a mail forwarding service to ship ALL OF OUR PRODUCTS, which include exercise equipment and supplements, WORLDWIDE to overseas countries outside of the USA. All orders will be shipped directly to your front door with this service. Canada, Alaska, and Hawaii customers can use this service for shipping too. Click here for more information.