We proudly stand behind the quality brand name products that we sell. You may return any unopened merchandise in its original condition within 25* days of receiving your order. We will refund the total sales amount, less a 25% restocking fee and the original shipping charges. The merchandise must also be in new condition, packed in its original manufacturer's box and include all original packaging material, original manuals and any accessories that came with the item. Please do not ship your return to our headquarters office, we will provide you with the correct shipping address when we issue your Return Merchandise Authorization.
Note: A Return Merchandise Authorization (RMA) is required prior to shipping your package back to us. We will only refund shipping costs and waive the restocking fee if the return is a result of our error. You can e-mail us at to receive a RMA form. Claims for damaged items or discrepancies (for example: missing items in your order) must be submitted to our Customer Service Department within 3 business days after delivery. You must notify Customer Service by either email or telephone. We will not be responsible for, nor issue a refund, if notified after (3) business days. For deliveries made by freight carriers, make certain to count the total number of pieces that you have received and inspect for any visible damages to the product itself (boxes may get ripped or damaged during shipping). Each carton/box has a tag affixed to it, stating the total number of pieces we shipped and that you are to receive. If the number of pieces received does not exactly match the number of pieces on the freight bill, note the number of pieces received next to your signature on the freight bill. Any visible damage should also be noted next to your signature on the freight bill. If, you fail to note any discrepancies or damage on the freight bill, neither WorkoutHealthy nor the carrier can be held liable. Any and all claims for damage or shortages must be filed with the delivering carrier. If the return is the result of our error, we will arrange to have the item picked up and returned to our warehouse. We will issue a complete refund including the original shipping costs. Please do not ship your return to our headquarters office, we will provide you with the correct shipping address when we issue your RMA#. Items that are returned more than 25 days after delivery, are in unsellable condition, are missing parts, or returned to us without authorization will be charged an additional restocking fee at our discretion. If a package is returned to our warehouse undelivered for any reason by our shipping carrier, and you do not wish to have the package reshipped to you, we will refund the total sales amount, less a 25% restocking fee and the original shipping charges. Items that are not returnable
WorkoutHealthy does not accept returns of the following items: - Gloves, belts, dumbbells and plates
- Any DVD, VHS tape, or software that has been opened (taken out of its plastic wrap)
- Any book that has obvious signs of use
- Any product missing the serial number or UPC
- Special order or custom items
- Products purchased more than 25 days ago
No Exchanges Due to our changing inventory, we cannot accept exchanges. If you have an item that you wish to return for another item, simply return the item to our warehouse for a refund and then visit our website to purchase the new item that you want. How to Return An item 1. Complete the Return Form – A Return Form can be received by contacting our customer service department by email: . The form needs to be filled out completely and signed before we process your return. Using this form, tell us why you are returning the item in as much detail as possible. Upon receipt of this form, we will issue an RMA# for the return. 2. Packing your return - Place the item in its original packaging with all documents, manuals, parts and accessories. Wrap your item carefully in a box with a copy of your order form and return form. Please clearly write your RMA # on the outside of your box. 3. Shipping your return - If the reason for your return is not our fault, the buyer bears all shipping costs. We will recommend the proper shipping carrier on when your return when we issue you your RMA#. Please do not ship your return to our headquarters office, we will provide you with the correct shipping address when we issue your RMA#. 4. Receipt of your item - We will send you an email to notify you that your return has been processed and your account credited. You should expect a refund in the same form of payment originally used for purchase within 7-14 business days of our receiving your return. | 
