How long will it take for me to receive my order?
Which methods of payment do you accept?
How much do you charge for shipping?
Can my order be shipped to Alaska or Hawaii?
Yes we do ship to Alaska and Hawaii. You must select our International Checkout payment option in the shopping cart to do so.
Yes we do ship to PO/FPO/APO boxes. You must select our International Checkout payment option in the shopping cart to do so.
Can I place my order over the phone?
How can I be sure of the quality of the product I order?
Note that the standard manufacturer warranty is valid for products purchased in, and used in, the United States. The manufacturer warranty may be voided when product is used in a non-US country.
What is the difference between residential (home) grade products and commercial grade products?
How do I exchange or return an item?Damaged or Defective Items:
We proudly stand behind the quality brand name products that we sell. You may return any product to us in its original condition within 25 days of receiving your order. We will refund the total sales amount, less a 20% restocking fee and the original shipping charges. Please call (1-888-909-7850), email, or fill out our online Return Merchandise Authorization (RMA) Form to start the return process.
The returned product must be in new and unused condition, in the original box, and include all documentation, parts and accessories to ensure full credit. "New and unused" means sale-able condition, not dirty and not washed. We cannot accept returns for an item with any indications that it has been used. Return shipping costs are your responsibility unless the item is damaged or defective. All returns are subject to a 20% restocking fee and must be returned within 25 days after receiving the item. Once product leaves the warehouse, it is subject to the return shipping policy and the restocking fee.
Customer satisfaction is important to us! If you have any questions about the exchange or return policy, please feel free to contact us.
How to Cancel My Order?If you have placed an order and would like to cancel it, please contact us within 24 hours of placing your order. We will make every attempt to cancel your order as long as the product has not left the warehouse, with no additional charges. Once the product has left the warehouse and is in route to its destination, we will not be able to cancel the order.
When will my credit appear on my account?From Returns - Please allow 7-14 business days after our warehouse receives your package for a refund to be processed to your credit card. You will receive an email notification indicating that your card has been credited. Then allow 2 – 3 business days to see the fund returned to your account.
From Cancellations – If you have placed an order and cancelled it funds may have been subtracted from your account. Please allow 2 – 3 business days for the funds to return to your account.
What is your price protection policy?Our price protection policy means that if we lower our prices on the product you bought, within 30 days of your purchase, we will refund the difference. Simply notify us and we will process the credit to your credit card.
What are your promotions rules and restrictions?WorkoutHealthy may occasionally issue coupon codes for special discounts during promotional periods. WorkoutHelathy also offers promotional free shipping on for some products. Promotional offerings are valid only in the US for legal US Residents only. Coupon codes may be redeemed for one order per individual or address, unless otherwise qualified. Offers are valid at WorkoutHealthy only. Offers are limited to in-stock items. No rain checks. Offers may not be applied to previous purchases. All free shipping offers are limited to addresses in the continental United States only. Additional shipping charges will apply to Alaska and Hawaii. WorkoutHealthy does not presently ship outside the United States. Promotional offers are void where prohibited or restricted by law.
Coupons and gift certificates can not be combined in the same order. Multiple gift certificates can be redeemed in one order.